Shipping policy
Shipping Policy – ShopMyZo
Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Once your order is processed and shipped, you will receive a confirmation email with tracking details.
Please note: During peak seasons or high demand periods, processing times may be slightly extended.
Estimated Delivery Times
We ship worldwide through our trusted suppliers. Estimated delivery times are:
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United States: 7–15 business days
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Canada & Europe: 7–15 business days
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Australia & New Zealand: 10–20 business days
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Asia: 7–15 business days
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Central & South America: 10–20 business days
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Africa: 15–30 business days
Delivery times are estimates and may vary due to customs, logistics, or carrier delays.
Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Please allow 3–5 business days for tracking updates to appear.
If you do not receive tracking details or updates after this period, contact us at:
shopmyzo.store@gmail.com
Order Changes & Cancellations
Orders are processed quickly, so:
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Changes or cancellations must be requested within 12 hours of placing the order
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After this period, orders cannot be modified or cancelled
Once delivered, you may request a return according to our Refund Policy.
Lost, Stolen, or Missing Packages
Please ensure your shipping address is correct before placing your order.
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We are not responsible for orders delivered to incorrect addresses provided by the customer
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If the issue is due to our error, we will reship your order at no additional cost
If your package is marked as delivered but not received, please contact your local courier first, then reach out to us.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes depending on your country.
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These charges are not included in the product price
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Customers are responsible for paying any applicable fees
Multiple Shipments
As we work with multiple suppliers, your order may arrive in separate packages with different tracking numbers.
Important Dropshipping Notice
ShopMyZo operates as a dropshipping business. This means:
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Products are shipped directly from our global suppliers
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Delivery times may vary depending on location and product availability
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In some cases, items may ship from different warehouses
We always aim to deliver your order as quickly as possible.
Contact Us
If you have any questions regarding shipping, feel free to contact us:
