Refund policy
Return & Refund Policy – ShopMyZo
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
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Your item must be unused and in the same condition that you received it
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It must be in the original packaging with tags (if applicable)
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You must provide proof of purchase (order number or receipt)
How to Start a Return
To initiate a return, please contact us at shopmyzo.store@gmail.com with your order details.
Important:
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Do not send items back without contacting us first
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Return instructions and the return address will be provided after approval
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Return shipping costs may be the responsibility of the customer (unless item is defective or incorrect)
Since we operate as a dropshipping business, return addresses may vary depending on the supplier.
Damages, Defects & Wrong Items
Please inspect your order upon delivery.
If your item is:
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Damaged
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Defective
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Incorrect
Contact us within 48 hours of delivery with clear photos or videos. We will evaluate the issue and offer a replacement or refund where applicable.
Non-Returnable Items
We do not accept returns for:
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Perishable goods (food, flowers, plants)
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Personal care items (beauty, hygiene products)
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Custom or personalized products
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Hazardous materials, flammable liquids, or gases
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Sale items and gift cards
Exchanges
We do not offer direct exchanges.
To get a different item, please:
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Request a return (if eligible)
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Place a new order after approval
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must still meet return eligibility conditions.
Refunds
Once your return is received and inspected:
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We will notify you of approval or rejection
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If approved, refunds will be processed to your original payment method within 7–10 business days
Please note:
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Processing time may vary depending on your bank or payment provider
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Shipping costs are non-refundable (unless due to our error)
If more than 15 business days have passed since approval, please contact us at shopmyzo.store@gmail.com
Important Dropshipping Notice
As a dropshipping store, we work with global suppliers. This means:
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Shipping and return times may vary
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Some items may not be eligible for return but may qualify for refund or replacement
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In certain cases, refunds may be issued without requiring a return
We always aim to provide fair and transparent solutions for our customers.
Contact Us
For any questions, reach out to us at:
shopmyzo.store@gmail.com
